PRIVACY POLICY

Effective Date: February 12, 2026

Last Updated: February 12, 2026

Big Tyme AI ("we," "us," "our," or "Company") operates the website https://bigtymeai.com and provides AI-powered receptionist and concierge services (collectively, the "Services"). This Privacy Policy

explains how we collect, use, disclose, and safeguard your information when you visit our website or

use our Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you

have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not

agree with the terms of this Privacy Policy, please do not access or use the Services.

1. INFORMATION WE COLLECT

1.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Register for an account or subscribe to our Services

• Express interest in obtaining information about us or our Services

• Participate in activities on our website

• Contact us for customer support

This information may include:

• Personal Identification Information: Name, email address, phone number, business name, billing

address

• Payment Information: Credit card details, billing information (processed through third-party payment processors)

• Business Information: Industry type, business size, service offerings, operating hours

• Communication Data: Any correspondence, feedback, or inquiries you send to us

1.2 Call Data, Audio Recordings, and Transcripts

When you use our AI-powered receptionist and concierge services, we collect, process, and store callrelated data, which may include:

• Audio Recordings: Complete recordings of calls handled by our AI system and, where applicable,

calls transferred to human staff

• Call Transcripts: Text transcriptions of conversations between the AI (and/or human staff) and

callers, generated from the audio recording

• Call Metadata: Phone numbers (caller and recipient), call duration, timestamp, call disposition,

language detected, routing/transfer events

• Caller Information: Names, contact details, appointment preferences, service requests, and any

other information disclosed during calls

• Lead Data: Qualification information, quotes generated, payment information collected, booking

details

We process audio recordings and transcripts to provide the Services, including answering calls in real

time, understanding caller intent, booking appointments, qualifying leads, sending follow-ups, generating summaries, and supporting quality assurance and troubleshooting.

1.3 Automatically Collected Information

When you access our website or use our Services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers

• Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to

track activity and improve user experience

1.4 Third-Party Integrations

If you connect our Services with third-party applications (such as calendar systems, CRM platforms, or

payment processors), we may collect and process data from those integrations to provide the Services, including:

• Calendar availability and appointment data (for real-time scheduling)

• Customer relationship management (CRM) data (for lead and customer management)

• Payment processing information (to enable quotes and payment links during calls, where configured)

• Integration authentication credentials

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

2.1 Service Delivery

• To provide, operate, and maintain our AI-powered receptionist and concierge services

• To answer calls, book appointments, qualify leads, and follow up with callers on your behalf

• To process transactions and send transaction confirmations

• To integrate with your existing business systems (calendars, CRMs, payment processors)

• To transfer calls to human staff with complete conversation summaries when necessary

2.2 AI Training and Improvement; De-Identified Data

Important Notice: We may use call recordings, transcripts, and interaction data to train, improve,

and optimize our AI models and Services. This includes analyzing conversation patterns, identifying

common customer inquiries, improving speech recognition accuracy, enhancing natural language understanding, and refining response quality.

De-Identified Data for Model Improvement: Where permitted by applicable law, we may create

and use de-identified and/or aggregated data derived from call recordings, transcripts, and other

Service interaction data for product analytics, AI model improvement, and training. We take reasonable measures to help remove or obscure information that identifies individuals before using data for

these purposes, and we maintain such de-identified data in a form that is not reasonably capable of

being associated with an identified person.

You may opt out of having your data used for AI training purposes by contacting us at [email protected].

2.3 Customer Support and Communication

• To respond to your inquiries and provide customer support

• To send administrative information, updates, and service notifications

• To communicate changes to our terms, policies, or Services

2.4 Business Operations

• To monitor and analyze usage trends and improve user experience

• To detect, prevent, and address technical issues or fraudulent activity

• To enforce our Terms and Conditions and protect our legal rights

• To comply with legal obligations and respond to lawful requests

2.5 Marketing (With Consent)

• To send promotional communications about new features, special offers, or events (you may opt

out at any time)

• To conduct market research and gather feedback

3. RECORDING CONSENT AND LEGAL COMPLIANCE

3.1 Customer Responsibility for Recording Consent

BY USING OUR SERVICES, YOU (THE CUSTOMER) ACKNOWLEDGE AND AGREE THAT:

(a) You Are the Data Controller: As the business owner or operator using our AI receptionist services, you are responsible for ensuring compliance with all applicable federal, state, and local laws regarding call recording and consent, including but not limited to state wiretapping laws, the Telephone Consumer Protection Act (TCPA), and any other telecommunications regulations.

(b) Consent Requirements Vary by Jurisdiction: Call recording laws vary significantly across states.

Some states require "one-party consent" (where only one party to the conversation must consent to

recording), while others require "all-party consent" (where all parties must consent). You are solely responsible for determining which laws apply to your business operations and ensuring compliance.

before our AI system records and transcribes calls on your behalf. This may include implementing

proper call notification systems (such as pre-recorded announcements stating "This call may be

recorded for quality assurance purposes") or obtaining written consent where required by law.

(d) Big Tyme AI is a Service Provider: We act solely as a technology service provider. We do not determine the purpose or means of processing call data—you do. We provide the tools; you are responsible for lawful use of those tools.

(e) Indemnification: You agree to indemnify, defend, and hold harmless Big Tyme AI, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses (including

reasonable attorneys' fees) arising from your failure to comply with applicable recording consent

laws.

3.2 Our Recording Practices

Big Tyme AI records and transcribes calls for the following purposes:

• To provide the core functionality of our Services (answering calls, booking appointments, qualifying leads)

• To generate conversation summaries for call transfers to human staff

• To maintain records for quality assurance and customer support

• To comply with legal obligations and resolve disputes

• To improve our AI models and Services (as described in Section 2.2)

All recordings are stored securely and retained in accordance with our data retention policies (see

Section 7).

4. AI DISCLAIMER

4.1 Nature of AI Technology

Our Services utilize artificial intelligence and machine learning technologies to simulate human conversation and perform receptionist duties. While our AI is designed to provide accurate, helpful, and

professional responses, you acknowledge and agree that:

(a) AI is Not Perfect: Artificial intelligence systems, including ours, may occasionally generate incorrect, incomplete, or misleading information (sometimes referred to as "AI hallucinations"). The AI may

misunderstand caller requests, provide inaccurate information, or fail to properly execute tasks.

(b) No Guarantee of Accuracy: We do not guarantee that the AI will always provide 100% accurate

information, correctly book all appointments, or perfectly handle every customer interaction. While

we continuously work to improve accuracy, errors may occur.

SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL

DAMAGES ARISING FROM:

• Incorrect information provided by the AI to callers

• Missed, incorrectly booked, or double-booked appointments

• Misqualified leads or lost business opportunities

• Miscommunication or misunderstanding between the AI and callers

• Technical failures, downtime, or service interruptions

• Any actions taken by you or third parties in reliance on AI-generated content

(d) Your Responsibility to Monitor: You are responsible for monitoring the AI's performance, reviewing call transcripts and summaries, confirming appointments, and verifying information provided

to callers. You should implement backup procedures and human oversight as appropriate for your

business.

(e) Continuous Improvement: We continuously train and improve our AI models, but this process is

ongoing. The AI's performance may vary over time and across different use cases.

(f) Human Judgment Required: The AI is intended to augment, not replace, human judgment. For

complex, sensitive, or critical business decisions, human review and approval is recommended.

4.2 Multilingual Limitations

While our AI supports conversations in 20+ languages, translation accuracy may vary. We do not

guarantee perfect translation or cultural adaptation in all languages and dialects.

5. HOW WE SHARE YOUR INFORMATION

5.1 We May Share Information With:

Service Providers and Business Partners: We may share information with third-party vendors who

perform services on our behalf, including:

• Cloud hosting providers (data storage and processing)

• Payment processors (billing and subscription management)

• Communication infrastructure providers (telephony and SMS services)

• Analytics providers (usage tracking and performance monitoring)

• Customer support platforms

Your Integrated Third-Party Services: When you connect our Services with third-party applications

(calendars, CRMs, payment processors), we share relevant data necessary for integration functionality.

Legal Requirements and Protection: We may disclose information when required by law or when

we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests

• Enforce our Terms and Conditions or other agreements

• Protect our rights, property, or safety, or that of our users or the public

• Detect, prevent, or address fraud, security, or technical issues

Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the successor entity.

5.2 We Do NOT:

• Sell your personal information to third parties

• Share call recordings with unauthorized parties

• Publicly disclose confidential business information

6. DATA SECURITY

We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest

• Secure cloud storage with access controls

• Regular security audits and vulnerability assessments

• Employee training on data protection practices

• Multi-factor authentication for account access

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. DATA RETENTION

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Call Recordings and Transcripts: We retain call recordings and transcripts for 12 months from the

date of the call, unless you request deletion or a longer retention period is required for legal compliance or dispute resolution.

Account Information: We retain your account information for the duration of your subscription and

for 3 years after account closure for legal and business purposes.

Payment Information: Payment data is retained by our payment processors in accordance with their

retention policies and payment card industry (PCI) compliance requirements.

You may request deletion of your data at any time by contacting us at [email protected], subject

to our legal obligations to retain certain information.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

8.1 General Rights

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information (subject to legal retention requirements)

• Portability: Request transfer of your data to another service provider in a machine-readable format

• Objection: Object to certain processing activities, including marketing communications

• Restriction: Request restriction of processing under certain circumstances

8.2 California Residents (CCPA/CPRA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act

(CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of categories and specific pieces of personal information collected, sold, or disclosed

• Right to Delete: Request deletion of personal information (with certain exceptions)

• Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information (Note: We do not sell

personal information)

• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy

rights

• Right to Correct: Request correction of inaccurate personal information

• Right to Limit Use of Sensitive Personal Information: Request limitation on use of sensitive

personal information

Authorized Agent: You may designate an authorized agent to make requests on your behalf. We

may require verification of the agent's authority.

8.3 Virginia, Colorado, Connecticut, and Utah Residents

If you reside in Virginia, Colorado, Connecticut, or Utah, you have rights under your state's consumer

privacy law, including rights to access, correct, delete, and obtain a copy of your personal information,

and to opt out of certain processing activities.

8.4 Exercising Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]

• Mail: Big Tyme AI, Attn: Privacy Officer, [Physical Address]

We will respond to your request within the timeframe required by applicable law (typically 30-45

days). We may require verification of your identity before processing your request.

9. CHILDREN'S PRIVACY

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a

child, please contact us immediately at [email protected], and we will promptly delete such information.

10. INTERNATIONAL DATA TRANSFERS

Our Services are operated in the United States. If you access our Services from outside the United

States, your information will be transferred to, stored, and processed in the United States. By using

our Services, you consent to this transfer and acknowledge that data protection laws in the United

States may differ from those in your jurisdiction.

11. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites or integrate with third-party services not operated by us (including telephony/SMS providers, analytics providers, calendar providers, CRM platforms, and payment processors used to deliver the Services). This Privacy Policy does not apply to

third-party websites or services. We are not responsible for the privacy practices of third parties and

encourage you to review their privacy policies.

12. COOKIE POLICY

We use cookies and similar tracking technologies to collect and track information and improve our

website and Services. Cookies generally relate to your use of our website and online properties and

are not the same as call audio recordings or call transcripts collected through our telephony-based

Services.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly (e.g., security, session management)

• Performance Cookies: Collect information about how visitors use our website (e.g., pages viewed,

load times) to help us improve site performance

• Functionality Cookies: Remember your preferences and settings

• Marketing Cookies: Track your online activity to deliver relevant advertising (with consent, where

required)

You can control cookies through your browser settings. However, disabling certain cookies may limit

functionality.

13. DO NOT TRACK SIGNALS

Some browsers include a "Do Not Track" (DNT) feature. Our website does not currently respond to

DNT signals, as there is no industry standard for how to respond to such signals.

14. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. When we make changes, we will update

the "Last Updated" date at the top of this policy. Material changes will be communicated via email or

prominent notice on our website.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

15, SMS Communications & Consent

Collection of Mobile Information

When you provide your phone number through our website forms, we may collect your mobile number along with your name, email address, organization name, and other information you voluntarily provide.

How SMS Opt-In Is Obtained

Big Tyme AI obtains prior express written consent before sending SMS messages.

Opt-in is obtained through a web-based form where users:

Enter their phone number

Actively check an unchecked consent box

Agree to receive recurring informational and/or automated marketing text messages from Big Tyme AI

Consent to receive SMS messages is not a condition of purchase or service.

How SMS Information Is Used

Once a user opts in, Big Tyme AI may send:

Informational messages (including service updates, onboarding instructions, appointment reminders, account notifications, and business communications)

Marketing messages (including promotional offers, discounts, new product announcements, and service updates)

Message frequency varies. Message and data rates may apply.

Opt-Out Instructions

Users may opt out of SMS communications at any time by replying:

STOP to unsubscribe

HELP for assistance

Opt-out requests are processed promptly. Once unsubscribed, the user will no longer receive SMS messages unless they opt in again.

Data Sharing & Mobile Information

Big Tyme AI does not sell, rent, or share mobile numbers or SMS consent information with third parties for marketing purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including mobile numbers, from unauthorized access, disclosure, alteration, or destruction.

User Rights

Users may request access to, correction of, or deletion of their personal information by contacting us at:

Email: [email protected]

16.Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

17. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please

Big Tyme AI

Email: [email protected]

Phone: (312) 999-6352

Website: https://bigtymeai.com

We will respond to all legitimate inquiries and requests in accordance with applicable law.

Acknowledgment: By using Big Tyme AI's Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.